Skytalk Dual Phone - FAQ

What is the "Flash" button for?

 

"Flash" button is used to 1. pick up and switch between two active PSTN calls (Call Waiting service). 2. transfer call to another extension in the office environment with a PBX system in place.

 

What is "Flash Time"?

 

Flash time is the value used by either the local telephone company or PBS system to identify a soft "on-hook" signal. Flash time does vary according to different telephone regulation in each country and PBX systems, but this value used on SkyTalk must be the same as the telephone company or the PBX system it is connected to. So, SkyTalk provides the flexibility to adjust its "flash time" to cope with different countries and PBX systems. Please refer to the manual regarding flash time adjustment.

 

I am connecting the phone to my company's PBX, and how can I do call transfer?

 

Press "FLASH" button, followed by the extension number you are transferring to. If the call transfer fails, you need to adjust "FLASH TIME" value (from 100ms to 900ms, default is 600ms) to match with your PBX. If you do not know the PBX's flash time value, you can simply try out every setting until it works stably. Please refer to the manual regarding flash time adjustment.

 

When the phone is not connected to the computer, why is the LCD screen blank?

 

The LCD screen is powered by either USB power or batteries in the phone. So we recommend installing 3 AAA batteries if your phone is not always connected/powered by the computer.

 

When the phone is not connected to the computer, the "HANDSFREE" button does not work.

 

The phone's microphone and speaker are powered by either USB power or batteries in the phone. So, we recommend installing 3 AAA batteries if your phone is not always powered by the computer.